FREQUENTLY ASKED QUESTIONS
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What does it cost to sign up with Prompt Medical Billing?
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There are no sign-up or setup fees.
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What does PMB charge for services?
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We collect on a percentage basis of total amount collected each month. An invoice is then sent at the end of the month. We don’t get paid until you get paid!
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Do I have to purchase software?
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No. We do the billing through our own software. Alternatively, billing can also be done through your existing office EMR with a remote login access.
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How long does it take to set up an account with PMB?
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We need to notify all the insurance carriers that your practice will be billing through PMB. This process can take 2-3 weeks, depending on the insurance.​
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What is the turnaround time to process claims?
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Claims are entered in the system immediately upon receipt and sent out to the insurances.
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When does PMB start tracking unpaid claims?
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Normal processing time for most insurance companies is 15-30 days. However, we start checking claim status after 15 days.
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Where is the correspondence sent?
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Explanation of benefits, insurance payments and patient payments are sent directly to your office. We require copies of all correspondence in order to post everything in a timely manner.
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Where can the patients call with inquiries about their bills?
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They can contact us directly. They do not have to call your office; we will handle all inquiries for you.
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How do we get our financial reports?
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We provide monthly reports of claims sent/receivables. Custom data reports can be generated upon request. All information is HIPAA compliant and kept strictly confidential.